Catrinas

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking once your order ships.

Shipping Rates & Delivery Times

• Free Shipping on orders over $75

• USPS Standard Shipping (5-7 business days)

• UPS 3-Day Shipping

• UPS 2-Day Shipping

Delivery times are estimates and may vary due to carrier delays.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email so you can follow your package.

Shipping Delays

We are not responsible for delays caused by carriers, weather, or incorrect shipping addresses, but we’ll do our best to help if issues arise.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but you haven’t received it, please contact the carrier first. If you still need help, reach out to us and we’ll assist where possible.

 Returns & Exchanges Policy

All sales are final, and we do not accept returns or exchanges. Each Lacuna piece is carefully inspected and undergoes thorough quality control prior to shipping.

That said, we want you to truly love your jewelry. If something isn’t quite right, we’re here to help.

If you receive a damaged chain or a disfigured pendant, please contact us within 5 business days of delivery. We will gladly review the issue and do our best to make it right.

To request assistance, please email lacunaaccessories.pc@gmail.com with the following:

1. Your order number

2. A clear photo of the issue

3. A brief description of the problem

Thank you for your understanding and for supporting our small business!