SHIPPING & RETURNS

SHIPPING POLICY

Shipping & Delivery Policy

Once your order is placed, it will be processed and shipped within 2–3 business days (Monday–Friday).

Orders with standard shipping (USPS) typically arrive within 2–5 business days after shipment.
Orders with 2-day or 3-day shipping (UPS) are expected to arrive within 2–3 business days after shipment.

Please Note:

Orders placed after 10:00 a.m. MST on Friday, or anytime on Saturday, Sunday, or holidays, will be processed and shipped on the next business day.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email so you can follow your package.

Shipping Delays

We are not responsible for delays caused by carriers, weather, or incorrect shipping addresses. However, we will do our best to help if any issues arise.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but you haven’t received it:

Please contact the shipping carrier first.
If you still need assistance, reach out to us and we’ll help where possible.

Shipping Responsibility

Once your package leaves our facility:

We are not responsible for lost or damaged items during transit. However, we are happy to assist you in finding a resolution on a case-by-case basis—your satisfaction is important to us.
We are also not responsible for carrier delays, as these are outside of our control.

Tracking & Delivery

We strongly recommend:

Monitoring your tracking information
Being available at the time of delivery

For delivery updates or issues, please contact the shipping carrier directly using your provided tracking number.

RETURN & EXCHANGE POLICY

All Sales Final

All sales are final. We do not accept returns, refunds, or exchanges except in cases where an item arrives damaged or defective. Each piece is carefully inspected and undergoes quality control prior to shipment. By completing a purchase, you acknowledge and agree to this policy.

Damaged or Defective Items

If your item arrives damaged or defective (such as a broken chain or misfigured pendant), you must contact us within 5 business days of confirmed delivery.

Requests submitted after this timeframe will not be eligible for review.

How to Submit a Claim

To request assistance, please email lacunaaccessories.pc@gmail.com with the following:

Order number
Clear, unedited photos of the issue
Brief description of the problem

Incomplete claims may not be processed.

Resolution Process

We reserve the right to determine, at our sole discretion, whether an item qualifies as damaged or defective.

If your claim is approved, we may offer one of the following:

Replacement (subject to availability)
Repair
Store credit

Refunds are not guaranteed and will only be issued at our discretion.

Non-Eligible Items

We do not accept claims for:

Normal wear and tear
Improper use or handling
Altered or modified items
Damage occurring after delivery

Agreement to Terms

By purchasing from Lacuna Accessories, you agree to this Returns & Exchanges Policy.