STORE POLICY

TERMS & CONDITIONS

Effective Date: 2020
Company Name: Lacuna Accessories
Website: www.lacunaaccessories.com

Overview

These Terms & Conditions govern your use of our website and the purchase of products from Lacuna Accessories. By accessing our site or placing an order, you agree to be bound by these terms.

Products & Descriptions

We strive to ensure all product descriptions, images, and pricing are accurate. However:

Slight variations may occur due to handcrafted nature of jewelry.
Colors may differ depending on your screen.
We reserve the right to correct errors or update information at any time.

Pricing & Payments

All prices are listed in US Dollars.
Prices are subject to change without notice.
We accept payments via Credit / Debit Cards (Visa, Mastercard, Amex, Discover).
Orders are processed only after payment is successfully completed.

Orders & Acceptance

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.
You will receive an order confirmation email once your order is placed.

Shipping & Delivery

Shipping times are estimates and not guaranteed.
We are not responsible for delays caused by carriers or customs.
Customers are responsible for providing accurate shipping information.

Returns & Exchanges

All sales are final. We do not accept returns, refunds, or exchanges except in cases where an item arrives damaged or defective. Each piece is carefully inspected and undergoes quality control prior to shipment. By completing a purchase, you acknowledge and agree to this policy.

Damaged or Defective Items

If your item arrives damaged or defective (such as a broken chain or disfigured pendant), you must contact us within 5 business days of confirmed delivery.
Requests submitted after this timeframe will not be eligible for review.
Check the SHIPPING & RETURNS tab to know how to submit a claim.

Jewelry Care Disclaimer

Our jewelry may require proper care:

Avoid exposure to water, chemicals, and perfumes.
Remove jewelry before physical activities.

We are not liable for damage caused by improper care.

Intellectual Property

All content on this site—including images, logos, and designs—is the property of Lacuna Accessories and may not be used without permission.

Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the product.

Privacy

Your use of our site is also governed by our Privacy Policy, which outlines how we collect and use your data.

Governing Law

These Terms are governed by the laws of Utah, United States without regard to conflict of law principles.

Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting.

Contact Information

For questions or concerns, contact us at:
Email: lacunaaccessories.pc@gmail.com

PRIVACY & SAFETY

Effective Date: 2020
Business Name: Lacuna Accessories

We respect your privacy and only collect the information needed to run our business.

Information We Collect

Name, email, phone number
Shipping and billing address
Payment details (processed securely by third parties)
Basic website data (cookies, analytics)

How We Use Your Information

To process and ship orders
To communicate with you
To improve our website and services
To send marketing emails (only if you opt in)

Sharing Information

We do not sell your personal information. We only share it with trusted services like Wix, Pinterest, payment processors, and shipping providers to run our business.

Cookies

We use cookies to improve your browsing experience. You can disable them in your browser settings.

Your Rights (U.S.)

You can request access to, correction of, or deletion of your personal information by contacting us.

Contact

Lacuna Accessories
lacunaaccessories.pc@gmail.com

Payment Methods